Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately with your order number. We recommend contacting us as soon as possible to ensure we can process your cancellation before shipment. Once an order has entered the shipping process, it can no longer be canceled and will be subject to our standard return policy.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited to your account may vary depending on your financial institution, but typically takes 5-10 business days from the date we process the refund.

Please note that shipping charges are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied.

For items purchased with gift cards or store credit, the refund will be issued in the form of store credit. This credit does not expire and can be used for future purchases on our website.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund before it appears in your account.

If you've checked with your financial institution and still haven't received your refund, please contact us immediately. We will investigate the issue and work with our payment processor to resolve it as quickly as possible. Please have your order number and refund confirmation email ready when you contact us.

In rare cases where a refund cannot be processed to your original payment method, we may issue the refund via an alternative method (such as a check or store credit) after verifying your identity and purchase details.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.

For the fastest response, please include your order number and a detailed description of your question or concern when contacting us. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays.